We sell our products in Japan. Our products are compliant with Japanese regulations. We send the same products overseas. Therefore, we do not adjust power or incorporate color parts.
If you see "Add to cart (カートに入れる)" on the product page, it means the product is in stock.
" Pre-order or Back Order (予約 または 取寄注文)", the item is not in stock at that time. The item will be prepared upon receipt of your order. If you want to know the delivery date, please contact us before placing an order.
For international orders, we will manually create and email you a PayPal invoice after your order is confirmed. Please select "Payment on Invoice" when placing your order.
No other payment options are available. And we do not accept direct paypal transfers.
Please note that we cannot send emails outside of business hours.
Basically, we ship by EMS. Smaller items may be sent by registered mail. It may take several days to ship an order.
Please fill in the delivery address in English when ordering.
Shipping costs are determined by the weight of the item. The weight of Tokyo Marui products is automatically calculated on our website. Other brands may not be supported, so please contact us before ordering.
If you would like to see the calculated shipping cost, add the item to your cart, go to the order page, and enter the country and zip code of your shipping address.
If you do not see the shipping cost, it may be an area we are unable to accommodate. Please contact us.
The taxes you will have to pay when you import items will depend on your country/region. You are responsible for finding out how much it will be.
We create Export Invoice with the correct amount. We will never enter a lower amount or send it as a gift.
We will not refund your money if your shipment is stopped due to you not paying customs duty.
Please do not cancel your order after it has been placed. This is because we may have already prepared the goods for you.
If you cancel an order for which you have already completed payment, we will refund your money minus a 15% handling fee.
We can disassemble an airsoft gun into two pieces and send it to you in two separate shipments. We do not adjust the power of the product or add color parts.
The shipping cost calculated on the website includes the shipping cost for the two installments. For now, we do not charge any costs other than shipping costs.
Because of the work required to disassemble the product, it can take up to one week from the time of order to the first shipment.
After the first shipment clears customs, we send the second shipment; it takes about 2-3 weeks from the first shipment until all the packages are delivered to you.
We can produce a bullet velocity certificate when we send airsoft guns.
We cannot send items with realistic markings, as trademarked items are more likely to be stopped by customs.