For customers outside of Japan

Important Notes

• The products we can ship vary depending on your country or region. Please see the bottom of this page for details. Please note that lithium-ion batteries and lithium-polymer batteries cannot be shipped to any country other than Japan.
• Our prices do not include any taxes in your location. You will be required to pay any applicable taxes to your country or region upon import.
• Please research the types and amounts of taxes applicable to your situation in advance. We are unable to provide answers to such inquiries.
• *For US customers only, customs duties are automatically calculated at checkout and charged to you. We will pay the import duties to US Customs on your behalf.
• We create Export Invoice with the correct amount. We will never enter a lower amount or send it as a gift.
• Please fill in all shipping addresses and your name in English (alphabetical).
• We do not accept proxy purchases, and we do not accept gift delivery orders. Orderer, Payer, and Shipping Name must all be the same person.

About Products

We sell products from Japan. Our products comply with Japanese regulations. All airsoft are under 1 joule, and muzzles are standard specification. Depending on your country's regulations, we can install orange tips on the products. Please request any other requirements in advance. However, we do not perform any power adjustments. Products are shipped with the original Japanese power setting.

If you see "Add to cart" on the product page, it means the product is in stock.

"Pre-order or Back Order", the item is not in stock at that time. The item will be prepared upon receipt of your order. If you want to know the delivery date, please contact us before placing an order.

About Payment Methods

For international orders, we will manually create and email you a PayPal invoice after your order is confirmed. Please select "Payment on Invoice" when placing your order.

No other payment options are available. And we do not accept direct paypal transfers.

Please note that we cannot send emails outside of business hours.

Shipping Information

Basically, we ship by EMS. Smaller items may be sent by registered mail. It may take several days to ship an order. For US customers only, we use a different shipping method. It is trackable and secure shipping.

Please fill in the delivery address in English when ordering.

Shipping costs are determined by the weight of the item. The weight of Tokyo Marui products is automatically calculated on our website. Other brands may not be supported, so please contact us before ordering.

If you would like to see the calculated shipping cost, add the item to your cart, go to the order page, and enter the country and zip code of your shipping address.

If you do not see the shipping cost, it may be an area we are unable to accommodate. Please contact us.

About the taxes

The taxes you will have to pay when you import items will depend on your country/region. You are responsible for finding out how much it will be.

We create Export Invoice with the correct amount. We do not have detailed knowledge of each country's tariffs, VAT, or sales tax and cannot answer inquiries about them. Please be aware of this.

We will not refund your money if your shipment is stopped due to you not paying customs duty.

Cancellation of Orders

Please do not cancel your order after it has been placed. This is because we may have already prepared the goods for you.

If you cancel an order for which you have already completed payment, we will refund your money minus a 15% handling fee.

Status of Availability by Country

*Orders from Australia: 🚫

Sorry, we cannot sell any products.

*Orders from Austria: 🆗

We can ship all products without any issues.

*Orders from Bulgaria: 🆗

We can ship all products without any issues.

*Orders from China: 🚫

Sorry, we cannot sell any products.

*Orders from France: 🆗

We can ship all products without any issues.

*Orders from Germany: ⚠

We cannot ship airsoft guns due to local regulations. Accessories and parts can be shipped without issue.

*Orders from Hungary: 🆗

We can ship all products without any issues.

*Orders from Italy: 🆗

We can ship all products without any issues. If you have any specific requests regarding the muzzle tip finish, please let us know.

*Orders from Latvia: 🆗

We can ship all products without any issues.

*Orders from Malaysia: 🚫

Sorry, we cannot sell any products.

*Orders from Netherlands : ⚠

We can ship airsoft products to customers who are NABV members.

After placing your order, please provide your NABV number and a photo of your NABV ID card.

*Orders from Poland: 🆗

We can ship all products without any issues.

*Orders from Singapore: 🚫

Sorry, we cannot sell any products.

*Orders from South Korea : ⚠

We can ship most airsoft guns and parts without any issues. Optical equipment cannot be shipped.

*Payments via PayPal cannot be processed. Please pay by bank transfer only. If you are unsure of the method, please contact us!

*Orders from Spain: 🆗

We can ship all products without any issues.

*Some municipalities may require local registration.

*Orders from Sweden: 🆗

We can ship all products without any issues.

*Orders from Taiwan: ⚠

We can produce a bullet velocity certificate when we send airsoft guns.

We cannot send items with realistic markings, as trademarked items are more likely to be stopped by customs.

*Orders from United Kingdom : ⚠

Sorry, we cannot sell any products.

*Orders from United States : ⚠

We can ship to the United States, but currently face size restrictions imposed by our shipping carriers. We cannot ship packages with a longest side exceeding 21 inches, so rifles and most SMGs cannot be sold. Additionally, even small items may exceed box size limits if ordered in large quantities. Adding these to your cart will result in order rejection.

Please be sure to enter your residential address as the shipping destination. We cannot ship to business addresses.