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| Distributor | Rock et T |
| Business location | 405-1-2-101 Furutakacho, Moriyama City, Shiga Prefecture, 524-0044 |
| telephone number | 050-3695-1986 |
| Operations Manager | Yoki Kaneda |
| Necessary charges other than the product |
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| Payment Method |
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| Payment deadline | Please allow 5 business days from the date of order. Orders placed after this deadline will be canceled. We will contact you separately regarding pre-orders and back-ordered items. |
| Delivery time | After your order or payment is confirmed, items that are in stock will be shipped within 2 business days. Items that are reserved or on backorder will be shipped within 2 business days after arrival. If there is a delay for any reason, we will contact you individually. |
| Regarding defective products | If you contact us within 7 days of receiving the product for initial defects (malfunction/damage to the exterior) or incorrect product, we will exchange or refund the product. Products with manufacturer's warranty will be subject to the terms of that warranty. |
| Returns Policy | We will accept returns (unused items only) for customer reasons if you contact us within 7 days of receiving the product. Please be sure to check the refund policy for conditions. |
