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Starting May 8, 2021, credit card payments will be processed via PayPal. After selecting PayPal as the payment method on the order screen and completing your order, you will be redirected to the PayPal screen where you can complete your credit card payment.
*At present, PayPal card payments do not allow you to choose the number of payments, and only allow one-time payments. However, with most card companies , you can change to installment payments by contacting your card company after completing the payment . The procedures and policies vary depending on the card company, so please check in advance with your card.
*If you order with cash on delivery and choose to pay by card when you receive your order, you can choose the payment method on the spot.
*At our store, payment processing is completed when the item is shipped, not at the time of order. If there is a time lag between ordering and shipping, the card usage date will be the shipping completion date.
[Sagawa Express] e-Collect® | Cash on delivery, COD, and card payment services
*A payment fee of 400 yen will be added to the total amount. *Cash on delivery is not available for orders totaling over 500,000 yen. *Delivery to Okinawa and remote islands is by Yamato Transport, so cash on delivery is only accepted in cash, with a maximum payment amount of 300,000 yen.
*For pre-orders/backorders, we will contact you once the item has arrived, so please do not make the transfer until then. In particular, backordered items may be out of stock depending on the timing, so please wait for our contact. If you transfer without waiting for contact and your order is canceled, the transfer fee will not be refunded.
PayPay Bank
Business Sales Department Regular Account
3657900
Rock et T Kaneda Yoki
This is because the card balance is temporarily used during the authorization process to check whether the card's available limit is valid before payment. Our store will complete the payment process when the item is shipped, and the same amount as the first payment will be deducted again at that time.
After that, the first withdrawal amount (at the time of authorization) will be refunded later (usually 3 to 7 business days later) through your card company, but please note that there will be two withdrawals even if only temporarily, and if there is insufficient balance on your card for the second withdrawal (at the time of shipment completion), the payment cannot be completed . Please note that the first withdrawal amount will be held by PayPal until it is finally refunded, so it is not held by our store.
We apologize for the inconvenience caused to our customers as described above, so if you wish to use a debit card or prepaid card, we recommend that you place your order using cash on delivery and pay upon collection.
We usually ship within 2 business days (excluding Saturdays, Sundays, and holidays).
*Excluding cases where the number of days is separately stated on the product description page, and pre-ordered or back-ordered items.
Delivery will be by Sagawa Express (Yamato Transport for Okinawa Prefecture and remote islands).
If the item will be shipped after it arrives, we will contact you separately. If you pay by bank transfer, the item will be shipped after we confirm the payment.
Any number of items ordered at the same time can be shipped together for one shipping fee.
Yu-Packet (compatible products only): 300 yen
Please specify a delivery date between 2 and 7 business days after your order. Please note that depending on the delivery area, delivery may not be possible on the specified date and time. Yu-Packet is delivered to your mailbox, so you cannot specify a delivery date and time.
[Sagawa Express] Office Search | Find offices, service centers, and agents
Your package will be delivered by Sagawa Express (deliveries to Okinawa Prefecture and remote islands will be handled by Yamato Transport only).
After the product has been shipped, you will be notified of the tracking number by email.
Please note that orders cannot be cancelled once we have sent you a shipping notification. If the item is returned due to a long absence or refusal to accept delivery, we will charge you a separate handling fee of 15% of the product price in addition to the round-trip shipping fee.
