Credit card payments
The credit cards that can be used for the purchase process are VISA/Mastercard/Amex/JCB.
Starting May 8, 2021, credit card payments will be processed via PayPal. After selecting PayPal as the payment method on the order screen and completing your order, you will be redirected to the PayPal screen where you can complete your credit card payment.
*At present, PayPal card payments do not allow you to choose the number of payments, and only allow one-time payments. However, with most card companies , you can change to installment payments by contacting your card company after completing the payment . The procedures and policies vary depending on the card company, so please check in advance with your card.
*If you order with cash on delivery and choose to pay by card when you receive your order, you can choose the payment method on the spot.
*At our store, payment processing is completed when the item is shipped, not at the time of order. If there is a time lag between ordering and shipping, the card usage date will be the shipping completion date.
About PayPal payments
If you do not have a PayPal account, you will need to register for a simple one-time purchase. Select PayPal on the order process screen and follow the instructions. If you have any questions, please feel free to contact us.
About cash on delivery
You can choose Sagawa Express's cash-on-delivery service. The sales driver will collect the payment when the product is delivered. Payment can be made in cash or by credit card. In addition to lump-sum payment, you can also choose two-payment plans, revolving payments, installment payments, or bonus lump-sum payments. For more details, please see the link below.
[Sagawa Express] e-Collect® | Cash on delivery, COD, and card payment services
*A payment fee of 400 yen will be added to the total amount. *Cash on delivery is not available for orders totaling over 500,000 yen. *Delivery to Okinawa and remote islands is by Yamato Transport, so cash on delivery is only accepted in cash, with a maximum payment amount of 300,000 yen.
About bank transfers
After completing your order, please transfer the total amount to the account below within 5 business days. We will ship your order as soon as we confirm the payment. Bank transfer fees will be borne by the customer.
*For pre-orders/backorders, we will contact you once the item has arrived, so please do not make the transfer until then. In particular, backordered items may be out of stock depending on the timing, so please wait for our contact. If you transfer without waiting for contact and your order is canceled, the transfer fee will not be refunded.
PayPay Bank
Business Sales Department Regular Account
3657900
Rock et T Kaneda Yoki
Debit cards and prepaid cards
Just like credit cards, you can use VISA, Mastercard, JCB, and other branded cards with PayPal. However, when using these cards, due to the nature of the payment system,
the order amount will be temporarily deducted twice: once when your order is completed and once when your order is shipped.
This is because the card balance is temporarily used during the authorization process to check whether the card's available limit is valid before payment. Our store will complete the payment process when the item is shipped, and the same amount as the first payment will be deducted again at that time.
After that, the first withdrawal amount (at the time of authorization) will be refunded later (usually 3 to 7 business days later) through your card company, but please note that there will be two withdrawals even if only temporarily, and if there is insufficient balance on your card for the second withdrawal (at the time of shipment completion), the payment cannot be completed . Please note that the first withdrawal amount will be held by PayPal until it is finally refunded, so it is not held by our store.
We apologize for the inconvenience caused to our customers as described above, so if you wish to use a debit card or prepaid card, we recommend that you place your order using cash on delivery and pay upon collection.
Regarding receipts (qualified invoices)
Our store is a qualified invoice issuing business. If you require a receipt that complies with the invoice system implemented in Japan, please request one by replying to the order confirmation email. We will send you a PDF file of the invoice-compliant receipt by email. Unless you request otherwise, we will include a standard delivery note, which does not comply with invoices, in your package.
