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It has been discovered that with the three gas blowback models, the Glock 19 Gen.4, Glock 17 Gen.4, and Glock 19 Third Generation, if the magazine is struck hard while the gun is cocked, an unintended firing operation (hammer down) may occur.
As a countermeasure, we will begin accepting free replacements of "countermeasured rear chassis assemblies" for affected products from December 10, 2021, starting with the affected products that are ready.
The current response schedule is as follows:
●Glock 19 Gen.4 "Orders will begin on December 10, 2021. *Replacement work will begin on December 20.
Glock 17 Gen.4 "Currently under adjustment. The order acceptance date will be announced on December 24, 2021."
Glock 19 Third Generation (currently being adjusted)
During the applicable period, please send the "Glock Request Form" and "Requested Item (Unaddressed Target Product)" to the Tokyo Marui After-Sales Service Department with postage paid by the customer.
For details on the measures and to download the request form, please visit the manufacturer's website below ( https://www.tokyo-marui.co.jp/news/glock/ ).
We deeply apologize for any inconvenience caused by this issue.
The following is the content of the article published on November 29th.
Recently, the manufacturer announced that they are considering measures to address the symptoms occurring in the affected products, and have announced that they will replace the affected products with fixed parts (rear chassis assemblies) free of charge.
Applications are scheduled to begin in early December 2021, so please check the manufacturer's website below for details.
https://www.tokyo-marui.co.jp/news/glock/
The following is the content of the article published on November 18th.
The following is the exact text of the announcement, but the bottom line is that once the manufacturer has decided on a solution, they will provide it to users free of charge. Until then, we ask that you handle the product in accordance with the manufacturer's instructions.
Dear Valued Customers,
Thank you very much for your continued patronage of our products.
We have received reports that the gas blowback Glock 19 Gen.4 may fire unintentionally (hammer down) if the magazine is struck hard while the gun is cocked.
Subsequent investigation revealed that the same symptoms and their causes were present in three models, including the Glock 19 Third Generation and the Glock 17 Gen.4.
We are currently conducting further investigation into the cause and countermeasures, and will provide further information on the measures we are taking in the near future. We ask for your patience. Once the countermeasures are determined, we will provide a free solution. In the meantime, please be careful with the affected products to "avoid using too much force when inserting the magazine."
For more details, please visit our website ( https://www.tokyo-marui.co.jp/news/glock/ ). We sincerely apologize for any inconvenience caused.
